This instruction describes the current Braincore capabilities. When the interface or scenario changes, we update the material.
Run a test conversation
Open the AI employee test and ask typical customer questions. You can choose a channel simulation and run several turns in a row. The test runs outside production: it does not reply to a real customer.
Check more than the reply text
See whether the employee understood the request, used the right knowledge, and handed the question to a person where confirmation is required. If the system flags a knowledge gap, add the missing information and run the test again.
Publish a clear version
Publishing saves a snapshot of the employee configuration. If a later change makes the scenario worse, you can roll back to the previous version. You can publish only an employee that has a configured instruction.
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