This instruction describes the current Braincore capabilities. When the interface or scenario changes, we update the material.
Work with requests in Inbox
Inbox collects conversations and tasks that may need the team. Here you can review the context, prepare or send a manual reply, and hand the conversation to a person if the AI employee should not continue it on its own.
Look at real metrics
In Analytics you can filter data by period, AI employee, and channel. The screen shows conversations, automation share, handoffs to a person, time to first reply, launch success, cost, and other available metrics.
Turn gaps into improvements
Customer questions flagged for missing knowledge are the best source for growing the base. Open the specific conversation, add a confirmed answer as a material or a manual note, then check it in a test conversation.
Still have a question? Contact support.