This instruction describes the current Braincore capabilities. When the interface or scenario changes, we update the material.
Define one role
Describe who the employee helps and what result the customer or team should get. Instead of “help with sales”, state a concrete task: collect the need, answer about services, or prepare a request for a manager.
Add limits and rules
Record what the employee may state on its own and what a person must confirm. Do not ask it to guess a price, deadline, availability, or terms if that data is not in knowledge or tables.
- Which tone of communication to use.
- Which questions to clarify with the customer.
- In which situations to hand the conversation to a manager.
Configure only the sections you need
The editor includes the instruction, advanced settings, voice, knowledge, tables, actions, channels, integrations, and service parameters. Do not turn everything on at once: first confirm that the basic conversation scenario works correctly.
Still have a question? Contact support.