Channel
Messengers and website
Dental clinic
AI employee case study: China Dent
An AI manager for the initial consultation and preparing the patient for an appointment.
What changed for the team
Initial handling continues without pauses, and the administrator joins an already warm enquiry.
Context
Before the implementation
Enquiries from messengers and the website were handled with delay, and some contacts were lost before the first reply.
Next step
Booking with the administrator
What stays with a person
Make the decision where negotiation, an exception, or real responsibility is required.
Scenario
How the process works
- 1
Receive the request
The AI employee takes the request through: Messengers and website.
- 2
Clarify the task
Asks questions by project rules and uses confirmed knowledge.
- 3
Prepare the next step
The AI manager answers typical questions, collects symptoms and contact details, offers an appointment, and hands a prepared patient to the administrator.
- 4
Hand off the result
Target next step: Booking with the administrator.
Verifiable facts
Where public facts end
The case describes the implemented process. The client’s exact commercial metrics are not disclosed publicly.
Next step
Take one repeating task out of manual work
Pick a real process, add company knowledge, and verify the result before go-live.