Which calls AI is suitable for
A good first scenario has one clear goal, a limited set of questions, and a definite outcome.
- initial answer
- callback on a request
- appointment confirmation
- reminder
- qualification
- reactivating an inactive database
What happens during the call
The system recognises speech, passes the utterances into the dialogue loop, and synthesises a reply in the chosen voice. Project context determines which knowledge and actions are available to the employee.
Where a person is needed
Conditions are set in advance under which the conversation is transferred or a task is created for a responsible employee.
- the customer asks for a specialist
- a conflict or complaint
- no answer in the knowledge base
- an exception to the rules is needed
- a sensitive question is detected
What to check before launch
Test on real phrasing and noisy conditions, not only on an ideal scenario.
- recognition quality
- response speed
- pronunciation of names and terms
- interruptions
- completion conditions
- writing the result to CRM
- legal requirements and consent to recording