Handle inbound calls
Access is granted to a specific AI employee and limited by project settings.
Voice · Available
Braincore integration with Telephony
Inbound and outbound AI calls through a compatible telephony provider.
What connecting Telephony gives you
Capabilities
What the AI employee can do
Call back on incoming requests
Access is granted to a specific AI employee and limited by project settings.
Qualify the customer by voice
Access is granted to a specific AI employee and limited by project settings.
Save the transcript and call outcome
Access is granted to a specific AI employee and limited by project settings.
Setup
How to set up Telephony
- 1
Connect a number or SIP provider
After each step, check the connection status and any explicit error if the system did not confirm readiness.
- 2
Choose a voice
After each step, check the connection status and any explicit error if the system did not confirm readiness.
- 3
Configure instructions
After each step, check the connection status and any explicit error if the system did not confirm readiness.
- 4
Make a test call
After each step, check the connection status and any explicit error if the system did not confirm readiness.
Scenarios
What it is good for
- initial outbound calling
- appointment confirmation
- reactivating an old database
- answering typical questions
Limits
What to keep in mind
- Legal requirements for calls and call recording depend on the country
- Non-standard and sensitive situations should be transferred to a person
Next step
Connect Telephony to an AI employee
Test the scenario and permissions first, then assign the employee to a live channel.