Receive inbound customer messages
Access is granted to a specific AI employee and limited by project settings.
Messaging · Available
Braincore integration with Telegram
Inbound messages and AI employee replies through a Telegram bot.
What connecting Telegram gives you
Capabilities
What the AI employee can do
Reply from the company knowledge base
Access is granted to a specific AI employee and limited by project settings.
Qualify the request and collect contact details
Access is granted to a specific AI employee and limited by project settings.
Hand the conversation to a person together with context
Access is granted to a specific AI employee and limited by project settings.
Setup
How to set up Telegram
- 1
Create a Telegram bot
After each step, check the connection status and any explicit error if the system did not confirm readiness.
- 2
Add the token to the project
After each step, check the connection status and any explicit error if the system did not confirm readiness.
- 3
Assign an AI employee
After each step, check the connection status and any explicit error if the system did not confirm readiness.
- 4
Run a test conversation
After each step, check the connection status and any explicit error if the system did not confirm readiness.
Scenarios
What it is good for
- initial lead handling
- consultations
- booking an appointment
- customer support
Limits
What to keep in mind
- The bot only sees messages received after it was connected
- Complex or high-risk actions can be left for a person to confirm
Next step
Connect Telegram to an AI employee
Test the scenario and permissions first, then assign the employee to a live channel.